Privacy Policy
InkVision (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or place an order with us.
1. Who We Are
InkVision is a UK-based personalised gifts business offering customised photo products, engraving, apparel, phone cases, accessories, digital products, and corporate gifting.
For privacy-related enquiries, please contact us using the details provided on our website.
2. What Personal Data We Collect
We may collect and process the following information:
a) Information You Provide
Name
Billing and delivery address
Email address
Phone number
Personalisation details (names, dates, messages, text)
Uploaded images or files for personalised products
Order and payment information (payment details are processed securely by third-party providers and are not stored by us)
b) Automatically Collected Information
IP address
Browser type and device information
Pages visited and website interactions
Cookies and similar technologies (see Cookies section)
3. How We Use Your Information
We use your personal data to:
Process and fulfil your orders
Personalise products according to your instructions
Communicate with you about your order
Provide customer support
Improve our website and services
Meet legal and accounting obligations
Send marketing communications (only where you have given consent)
4. Legal Basis for Processing
Under UK GDPR, we process your data on the following lawful bases:
Contractual necessity – to fulfil your order
Legal obligation – for tax and accounting purposes
Legitimate interests – to operate and improve our business
Consent – for marketing communications (where applicable)
5. Personalised Images & Content
Uploaded images and personalisation data are used solely to fulfil your order
Files are stored securely and accessed only by authorised personnel
We do not sell or share your uploaded images
Order files may be deleted after fulfilment unless legally required to retain them
We may use anonymised product images for marketing purposes unless you request otherwise.
6. Sharing Your Data
We only share your data where necessary, including with:
Payment processors (e.g. Stripe, Square, PayPal)
Delivery and courier services
Website hosting and e-commerce providers
Accounting and legal services (where required)
All third parties are required to handle your data securely and lawfully.
7. Cookies
Our website uses cookies to:
Ensure proper site functionality
Analyse traffic and performance
Improve user experience
You can control or disable cookies via your browser settings. Some site features may not function correctly without cookies.
8. Data Retention
We retain personal data only for as long as necessary:
Order and transaction data: up to 6 years (UK legal requirement)
Marketing data: until you withdraw consent
Uploaded images: retained only as long as needed to complete your order
9. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us using the details on our website.
10. Data Security
We take appropriate technical and organisational measures to protect your data, including:
Secure servers and encrypted connections
Limited access to personal data
Trusted third-party platforms
While no system is completely secure, we take all reasonable steps to protect your information.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details provided on our website.